Q. Are your services available in my area?

A. We serve all 5 boroughs of NYC - Bronx, Brooklyn, Manhattan, Queens and Staten Island, plus Hoboken, that can be reached by subway or other reasonable methods of public transportation.  We also serve the Greater Chicago area.  

Q. How many cleaners would be sent to clean my home?

A. Unless a job requires extra work (e.g., construction clean-up), we typically send one person. We strive to build a trusting relationship with you.  We feel sending one person helps develop that trust and the cleaner cares about your home and your needs. Unlike individual cleaners, cleaning teams are typically focused on completing a job and moving on to the next client.

Q. Will the same person clean my home on a regular basis?

A. Our goal is to build a trusting relationship with you and so we strive to ensure that the same professional is always available to you.  This ensures that the service provider becomes a partner who truly cares and who knows your likes and dislikes. Plus, you have the confidence of knowing who is coming into your home. Occasionally, an illness or vacation does come up. In those cases, we'll give you the option of working with one of our other highly qualified service providers.

Q. Which forms of payment do you accept for your services?

A. CustomaiD accepts all major credit cards, including Visa, Master Card, American Express, and Discover, as well as checks made out to “CustomaiD”.  You may pay by credit card when making your appointment (we will not charge your card until after service has been provided); or, you may leave a check in your home for us to pick-up when we arrive. 

While tipping is not required, for those who feel they had exceptional service, please tip in cash.

Q. Do I have to be present in the home while the cleaner is there?

A. That is up to you. We are very flexible. While we would love to meet you, for those customers who prefer to have their service done while they are at work or away, most leave their key with the doorman or super. For those customers who do not have a doorman, many will give a key to the service provider or let them in their apartment before going to work in the morning.

Q. Do you work weekends?

A. Yes, however, they do fill up quickly. So for weekend appointments, please call ahead.

Q. What supplies should I have available for cleaning services?

A. Most clients choose to use their own cleaners to prevent any potential allergic reactions, for environmental reasons, or if they have a preferred brand of cleaner. However, the service providers will have basic supplies with them, such as Windex and All-purpose cleaners.

You should provide a broom, mop (Swiffer preferred), bucket and vacuum (if you have carpet). For sanitary reasons it's not good to use these items from house to house no matter how well you disinfect them. Do you really want someone else’s germs, pet odor, or dirt in your home?

Q. Can I cancel or change my appointment at the last minute?

A. We know emergencies pop up so we try to be as accommodating as possible. Ideally, we would like a minimum of 24 hours’ notice. As long as we can get a hold of the service provider before they leave, we will not charge you a service fee. For morning appointments, we need to receive notice the day before; for afternoon appointments, before 11am.

Q. Do I get a discount if I refer my friends?

A. Absolutely! We love referrals. If you refer us to your friends and family you can receive a gift card or cleaning credit worth up to $75.

Have any other questions? We would love to hear from you. You can email us at customerservice@customaid.com, or give us a call at 866-776-0528